Privacy Policy

This Privacy Policy explains how Siphokuhle Jelu ("we", "us") collects, uses and protects your personal information when you interact with this website.

1. Information we collect

We collect information you provide directly, including:

• Your name
• Email address
• Phone or WhatsApp number
• Delivery address (when applicable)
• Any messages or additional information you submit via our forms

We also collect limited technical information (such as your IP address and browser type) to keep the site secure and functioning.

2. How we use your information

We use your information to:

• Process and fulfil your book orders
• Respond to your enquiries
• Send transactional emails related to your order
• Improve the website and our services
• Comply with legal obligations

3. Sharing your information

We do not sell your personal information. We may share it with trusted service providers (such as courier companies or payment processors) only when necessary to fulfil your order, and only to the extent required.

4. Data retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for a minimum period of five (5) years.

5. Your rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing in certain circumstances
• Lodge a complaint with the Information Regulator

6. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure or misuse.

7. Contact

For any privacy-related question or request, please contact us.

Last updated: 02 Oct 2026